This week, while attending a family dinner-out, I found myself intrigued by the people at the table next to us. Their family grouping included kids, ranging in age from their twenties to the youngest at about six, and three adults. Each and every time I glanced over at their table, at least one person was talking on a cell phone. Often many of them were chatting away to invisible others. The youngest child never seemed to lift her head from the digital game she was playing to keep herself occupied. The restaurant was loud enough that their cell phone conversations were lost in the general hubbub, so it was not distracting from the dialog at our table. It was, therefore, not intrusive to me; I was simply intrigued. I thought to myself, when are they going to engage with each other?
It is apparently becoming acceptable in 21st century etiquette to chatter away on a cell phone in very public places such as restaurants, grocery stores, sidewalks and parks. It may not be verbal conversations at all; I often see people with their faces buried in their cell phones, Palms, Blackberries or iPhones as their fingers fly through abbreviated words to each other.
Recently I was in line to check out at the grocery store. I was behind a woman who was engrossed in her phone conversation. This conversation was apparently so important that she could not see her child grabbing candy off the rack and dropping it on the conveyor belt. It was engrossing enough that she could not acknowledge the cashier who was being diligent and trying to verify that the mom really wanted to purchase all the items the child was adding. Finally the cashier stopped ringing items altogether and waited for the woman to notice. This delayed my transaction, and yet I had to smile. I was not at all irritated with the cashier. She was waiting until the woman engaged herself in the moment at hand. (Had it lasted too long, I probably would have become irritated with the woman on the phone. Luckily it did not take that long.) The woman hastily wrapped up her conversation, pulled the extraneous items off the belt and paid for her groceries. Before she wheeled her cart away, I saw her stop to dial her phone.
Had the cashier not forced the issue, I am sure the woman would have carried the conversation right through the transaction – working on muscle memory – and probably would have wondered about all the extra items in her bag once she got home.
At my son’s high school commencement ceremony this past week the principal who has guided both of my children through their high school years addressed the parents and guests in attendance. He recounted a conversation he had with the graduating class as they assembled in the staging room, wherein he made them “pinky-swear.” (Yes, this man is respected and loved enough by his students that even the roughest of 18 year old boys is willing to “pinky-swear” for him.) He said, “I made them ‘pinky-swear’ that tonight – for this three hours of their lives – they will not be texting in their laps. I implored them to….” He paused and encouraged the graduates to finish his sentence for him. Roughly 450 voices chimed in with, “BE IN THE MOMENT!”
I was profoundly impressed.
Will it last? Probably not, but for that three hours of time each of the graduates fully experienced everything that was going on around them. They engaged with each other and were in the moment.
High Road Challenge for the Week: Involve yourself. I encourage you to establish standards for yourself that preclude phone calls and texting during meals and other times when conversations with people in your immediate presence can be important. Take the opportunity to fully engage with the people around you. Be in the moment.
Tuesday, May 25, 2010
This is not a dress rehearsal. Be in the moment.
Labels:
action,
attitude,
cell phones,
choice,
clarity,
courtesy,
customer service,
High Road,
leadership,
learning,
Moment,
texting
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